Privacy
Privacy notice
What information this website collects, why, who helps us process it, and the choices and rights you have.
Who we are
This website is operated by Raul Software Services Limited, a company registered in Hong Kong (“we”, “us”). We are responsible for the personal information described in this notice. Contact us about privacy at info@raulsoftwareservices.com.
Contact inquiries
When you send the contact form, we collect:
- your name and email address;
- your company and project type, if you give them;
- your message;
- the page you sent it from, the referring website, and any campaign tags in the link you followed (for example
utm_source), so we know how you found us.
The form sends this to our internal system over an encrypted, signed connection. It is stored there as an inquiry and a sales record, and we receive an email notification. We use it to reply, to discuss a possible project with you, and to understand which pages and channels bring inquiries.
To prevent abuse, the website briefly uses your IP address to limit how many messages can be sent in a short time. It is held in memory only and isn’t stored with your inquiry. Our host’s request logs are described below.
If you email us or message us on WhatsApp instead, we receive the details you send through that service.
Why we may use it: to respond to your request and take steps you ask for before any contract (where data-protection law requires a legal basis), and our legitimate interest in managing business inquiries.
Analytics and cookies
We use Google Analytics to understand which pages are useful and how visitors find the site. It records pages viewed, approximate location, device and browser information, and actions such as clicking a contact link or starting and sending the contact form. It never receives what you type into the form.
- In the UK, the European Economic Area and Switzerland, and wherever we can’t tell your region, Google Analytics is off until you choose “Allow analytics”. Rejecting is as easy as allowing.
- Elsewhere, it is on by default, and you can turn it off at any time.
You can change your choice whenever you like. Turning analytics off stops it immediately and deletes its cookies from this site.
Google Analytics data is kept according to the data-retention setting in our Google Analytics account. Google acts as our service provider; see how Google uses information from sites that use its services. Where consent is required, we rely on it, and you can withdraw it at any time.
| Cookie | Type | Purpose | Lasts |
|---|---|---|---|
| rss_region | Necessary | Records only whether analytics needs your consent in your region (“consent” or “open”). Set from your approximate country as reported by our host; the country itself and your IP address aren’t stored. | 1 day |
| rss_consent | Necessary | Remembers your analytics choice. | 6 months |
| _ga, _ga_* | Analytics (optional) | Google Analytics: distinguishes visits so we can count them. Set only when analytics is allowed. | Up to 2 years |
The site’s fonts are served from our own host, so viewing a page doesn’t contact a font provider. We don’t use advertising cookies.
Service providers
We use these providers to run the website and handle inquiries. They process information on our behalf:
- Vercel: Hosts this website and our internal system, and processes standard request data (such as IP addresses) to deliver and protect them. This website runs in Vercel’s Singapore region.
- Neon: Database hosting for our internal system, where contact inquiries are stored.
- Resend: Sends us an email notification when an inquiry arrives.
- Google Workspace and Gmail: Our email. Replies to inquiries, emails you send us and inquiry notifications are handled here.
- Google Analytics: Website analytics, used only as described under “Analytics and cookies”.
- WhatsApp (Meta): Only if you choose to message us on WhatsApp; that conversation is governed by WhatsApp’s own terms and privacy policy.
These providers may process information in countries other than yours, including the United States and Singapore. We don’t sell personal information or share it for advertising.
How long we keep it
We keep inquiries and related emails for as long as we need them to respond, to manage any project or business relationship that follows, and to keep reasonable business records. You can ask us to delete your inquiry at any time. Analytics data follows the retention setting described above, and the cookies above last as shown.
Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct it, or to delete it;
- object to, or ask us to restrict, how we use it;
- receive it in a portable format;
- withdraw consent you’ve given, such as for analytics, at any time;
- complain to a data-protection authority, such as the UK Information Commissioner’s Office, your local EU or EEA supervisory authority, or Hong Kong’s Privacy Commissioner for Personal Data.
To use any of these rights, email info@raulsoftwareservices.com. We may need to confirm your identity before acting on a request.
Other things to know
This website is meant for businesses and isn’t directed at children. If we change this notice, we’ll update it here and change the date at the top.
Questions? Contact us or write to info@raulsoftwareservices.com.